Sample Chapter 5 Thesis - 2716 Words

CHAPTER 5 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS This chapter summarizes the findings, generated conclusions and recommendations based on the analysis of the results of the study on Underscoring the Operations Management of MCX Motor (Phils) Inc to Uphold Filipino Standards in the Motor Industry done by the researchers. The respondents of the study were composed of thirty-two (32) management people of MCX Motor Inc. located in Bulacan. The study was conducted during the first semester of the school year 2011-2012. The descriptive method was applied by the researchers and designed questionnaires as their primary instrument in gathering data. Preliminary research and unstructured interviews were also conducted to further increase their†¦show more content†¦The last share of 12.82% came from the Finance Department. All of the respondents had been with the company from one (1) up to (5) years. 2. Company Perspective Findings showed that MCX Motor Inc. was a manufacturing company and was already in operation for more than 1 year but not more than 5 years. All the respondents agreed that the most preferred product of the company were motorcycles and that their most common customers were motorcyclists and racers. The company’s most availed form of sale was Credit or Installment sales. 3. Operations Management With an average mean of 4.57 on Inventory and Material Requirement Planning, 4.60 on Scheduling, and 4.55 on After Sales Services, these findings showed that the respondents strongly agreed with most of the Operations Management that MCX Motor (Phils.) Inc. applies. However, the respondents agreed on two more variables for operations management, Product Research and Development and Quality Management, with an average mean of 4.39 each. 4. Financial Perspectives With an average mean of 4.54 on Book of Accounts/documents, 4.52 on Accounting System, and 4.55 on Financial Statements and Reporting, these findings showed that the respondents strongly agreed with the financial perspectives of MCX Motor Inc. However, they only agreed with the company’s financial policies and procedures and tax implications, having an average mean of 4.44 and 4.49Show MoreRelatedLandfill Storage Sites For The Underground Water Resources1500 Words   |  6 Pagesmetal ion within leachate are still limited. The first objective of this research is to test the shear strength parameters of the landfill liner system, especially for CCLs and geomembrane materials which are influenced by special climate. In this thesis, a series of lab experimental researches are conducted to understand the influences of different numbers of freeze-thaw cycles on the shear strength parameters of compacted Leda clay, bentonite sand mixture, and their interfaces with smooth high-densityRead MoreThe Costs And Benefits Of Financial Advice Essay1191 Words   |  5 Pages†¢ The Costs and Benefits of Financial Advice by Stephen Foerster, Juhani Linnainmaa, Brian Melzer, Alessandro Previtero. This thesis assesses the value that financial advisors provide to clients using a unique panel datasheet on the Canadian financial advisory industry. 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The comparisons show good agreements except from the end-point saturation points. The author explained that this mismatch is probably due to sub-sample heterogeneity as well as sample length used for comparison. The pioneer works (TurnerRead MoreHigh Speed And Wide Bandwidth Of Technology1609 Words   |  7 PagesCHAPTER 1 INTRODUCTION 1.1 Introduction Analog to digital converters (ADCs) is a mixed signal processing device that converts analog signals which are real world signals to digital signals for processing the information. With the advancement of technology, digital signal processing has progressed prominently in recent years. The aim of design is low power, high speed and wide bandwidth analog-to-digital converter has increased tremendously. Therefore the focus of this thesis is to design low powerRead MorePathophysiology Of Femur Fractures And Five Year Old Children1164 Words   |  5 Pagesin Four and Five-Year-Old Children Protocol of an Thesis Submitted for Partial Fulfillment of Master Degree in Orthopaedic Surgery BY Ibrahim Ahmed Ibrahim Mehrez Contents: †¢ Introduction †¢ Aim of Work †¢ Review of Literature ïÆ'Ëœ Chapter 1: Pathophysiology of Femur Fractures in Children. ïÆ'Ëœ Chapter 2: Management with Intramedullary Nailing and Spica Casts. ïÆ'Ëœ Chapter 3: Advantages of Intramedullary Nailing and Spica Casts. ïÆ'Ëœ Chapter 4: Disadvantages of Intramedullary Nailing and SpicaRead MoreSamples of Tourism Thesis1096 Words   |  5 Pages______________________________ An Undergraduate Thesis Presented to the College of Arts and Sciences Bataan Peninsula State University ______________________________ In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Tourism Management ______________________________ by Aldrin Gerald R. Galiste October 2012 ACKNOWLEDGEMENT Above all I would like to thank God for making me strong as I make this thesis, for making me alive and stable during midnightRead MoreTechnology Has An Important Asset Nowadays1090 Words   |  5 Pagestargeted 20% of the whole population in DKI Jakarta, it means 1 million user over 5 million people of those whom resides in DKI Jakarta. For now, less than 200 billion payment has been made by 153 user registered. Therefore, the program will be stay under supervision until January 2016. SCOPE The scope of this research will be on people who are have the responsibility to pay their individual or company taxes. Most of the samples will be the non-government employees or companies, because their taxes areRead MoreSci 207 Complete Class Essay1308 Words   |  6 Pagesways to produce and consume material resources. Write a paper addressing the following issue: Give specific examples of at least two (2) production and two (2) consumption habits humans have related to material resources. These are discussed in Chapter Four of Contemporary Environmental Issues, which includes production of all types of consumer goods as well as consumption of environmental resources. Discuss efforts that must be considered about these production and consumption habits in orderRead MoreDevry Engl 147 All Discussion Questions – Graded1196 Words   |  5 Pagesthe final authority or a reasonable voice on an issue? Review Chapter 22 to understand the difference. Then, using your topic and one or more of your sources, define and provide an example of an arguable claim as opposed to a personal judgment. WEEK 5 Analyzing a Sample Argument (graded) In the textbook, review the student essay on p. 199, â€Å"Allowing Guns on Campus Will Prevent Shootings, Rape.† In an abbreviated format, the sample contains the elements that you will be including in your Course

The Glass Castle By Jeannette Walls - 1382 Words

Whether nature, nurture, or both influences a person’s individuality has always been up for debate. What makes a person who they are can be any combination of things. In The Glass Castle by Jeannette Walls, home is somewhat of an abstract idea; while in The Absolutely True Diary of a Part-Time Indian by Alexie Sherman, it is more of an internal struggle of identity and where one belongs. By the end of the novels, however, the main characters both have a strong sense of self. Although the concept of home varies depending on who is asked, the idea of it greatly affects one’s identity because home, whatever it may be, is where a person is nurtured and instilled with the values their lives will be based upon. Through the environment surrounding the main characters, Jeannette Walls and Alexie Sherman, with their novels The Glass Castle and The Absolutely True Diary of a Part-Time Indian, communicate that the concept of home can be interpreted in various ways; but there is n o doubt that home influences the ideas and values that one might possess. Through her memoir, The Glass Castle, Jeannette Walls is implying that home is wherever a person’s loved ones are. Home is an abstract idea in her novel because the Walls family does not have a concrete place to call home. They can’t seem to stay in one place. They just go where the wind takes them because as long as they have each other, there is no need to worry about anything else. The Walls children have a sense of safety andShow MoreRelatedThe Glass Castle By Jeannette Walls1285 Words   |  6 Pagesthey choose to respond to issues can determine whether the effect of their exposure will end up to be a positive strengthen to their character. In the memoir The Glass Castle written by Jeannette Walls, we see the effects of past experiences on Jeannette and we see how she uses those situations to shape the person that she becomes. Jeannette is a focal point to the life of success that a person can live even after growing up in an unorthodox family. She goes to prove t hat even with the strangest lifeRead MoreThe Glass Castle By Jeannette Walls1685 Words   |  7 Pagesâ€Å"The Glass Castle† by Jeannette Walls is a memoir of a family that is frequently homeless and living in very poor conditions. Despite all this, the protagonist Jeannette Walls does not lose faith but, but does the exact opposite. She does everything in her power to earn money and get an education so she can escape her current life and move to a place with better opportunities, which is New York (Walls 2005) This book intrigued me because of the way Walls tells her story. She does not have a trouble-freeRead MoreThe Glass Castle, By Jeannette Walls1510 Words   |  7 Pagesâ€Å"The Glass Castle,† written by an American author and journalist, Jeannette Walls, is a memoir about herself rising up and eluding from the continuous poverty and her unusual parents. Through out the novel, Jeannette describes her non-typical childhood with her optimistic yet delusional mo ther and a smart yet alcoholic father. Despite the fact Wells’ parents taught their children to be very strong and determined, Jeannette very much believed the way she was raised as being not normal. In our societyRead MoreThe Glass Castle, By Jeannette Walls889 Words   |  4 Pagesstrangeness to beauty to weirdness to tragedy.† In the memoir, The Glass Castle, Jeannette Walls the main character and author of the book tells of her crazy and adventurous life she experienced with her not so ordinary family. This quote relates to The Glass Castle, because like it states, life is full of both tragedies and beauty which is exactly what Jeannette experienced growing up with her free spirited and non-conformative parents. Walls is able to express her main purpose of the book that life isRead MoreThe Glass Castle By Jeannette Walls1241 Words   |  5 PagesThe Glass Castle In the memoir, The Glass Castle, by Jeannette Walls the author depicts her poverty-stricken past along with her eccentric morals, and dysfunctional parents as they traveled around the country avoiding debt-collectors, while handling unruly situations. The author lives with her three siblings: Brian, Lori, and Maureen Walls; and her two parents: Rex, and Mary Walls. The mother a struggling artist, and the father a jack-of-all-trades with an alcohol addiction. Together they move fromRead MoreThe Glass Castle By Jeannette Walls1537 Words   |  7 PagesRex Walls, a character in The Glass Castle by Jeannette Walls, is an abusive, manipulative parent. He exhibits many traits that are classified as neglective, abusive as well as endangering to the general well being of his children. This book tells the heartbreaking story of Jeannette Walls childhood into her adult life. As a child she was exposed to the worst and most sickening aspects of the world due to her parents incapabilities. It emphasizes the struggles of growing up in an underprivilegedRead MoreJeannette Walls And The Glass Castle1490 Words   |  6 Pagesanything more? Jeannette Walls deals with this throughout her childhood as represented in The Glass Castle. Her parents challenge the social norms and expectations with their uncommon lifestyle and teachings. While doing so, they put their children in awkward sometimes dangerous predicaments. This causes Jeannette in particular to decide whether she trusts and/or forgive her parents. Despite their questionable actions, Jeannette always finds a way to have love her parents. Jeannette always has toRead MoreThe Glass Castle By Jeannette Walls1922 Words   |  8 PagesA Review: The Glass Castle Jeannette Walls is an American writer in journalist who found success in New York City, most notably writing a gossip column for MSNBC in which she details the effects of gossip in politics. She published her memoir, The Glass Castle, in 2005. The book spent 261 weeks on the New York Times Best Seller list. In it, Walls recounts her childhood while growing up in an unstable family with her father and mother, Rex and Rose Mary Walls, her older sister Lori, and her youngerRead MoreThe Glass Castle By Jeannette Walls1588 Words   |  7 Pageschild sees, despite what he/she has been through. In the book The Glass Castle by Jeannette Walls, she portraits a situation like that where the character spends her childhood memories with her father. Even though Jeannette’s father Rex Walls was an irresponsible father and failed to protect his children, Jeannette still loved her father dearly. During Christmas Jeannette’s father Rex would give his kids stars as a present. Jeannette describes Rex as an intelligent, loving and smart father that sheRead MoreThe Glass Castle By Jeannette Walls1356 Words   |  6 PagesRex Walls. In many occasions, Rex frequently moved his family around and changed the place they called home. In reality, the only thing that needed changing was Rex’s bad habits of alcohol. He was a true example of someone suffering from alcoholism which effected himself and everyone around him. Alcoholism is a medical condition in which an individual frequently consumes too much alcohol and becomes unable to live a normal life (Campbell). In the memoir The Glass Castle, written by Jeannette Walls

Unit case study Free Essays

Technical Institute Skin cancer, otherwise known as skin melanoma, has become a serious epidemic in the United States over the last several years. Approximately one in 60 people will develop some form of skin cancer in their life time. With tanning beds and extended outdoor tanning becoming more common, as well as â€Å"being tan† become the new beauty tip. We will write a custom essay sample on Unit case study or any similar topic only for you Order Now However, genetics still plays a very important role in skin cancer. It has been said that people with minimal melanin genes, the gene that determines hair and eye color, are more susceptible to skin cancer to do their light hair, eyes and fair kin. Most skin cancer cases are caused by ultraviolet rays, however, approximately five percent of cases are inherited. The risk of melanoma is doubled in the first degree relatives of those who have had melanoma. (Stamp-Posthumous J, Van Dunedin C, Schaffer E, Pink J, Bergman W, 2001 ;44:22-7). The most common type of skin cancer in the United States is Basal Cell (2014 Stanford medicine) Pigments are what give your skin its color. Melanin, carotene and hemoglobin are three different types of pigment that affect your skin color. When you are in the sun the ultraviolet rays activate the melancholy’s which produce melanin. The melanin Is what causes your skin to tan. This helps protect your skin from damage. Melanin absorbs ultraviolet rays and prevents the rays from damaging or affecting the DNA In epidermal cells. It has also been studied that due to the ozone layer depleting over the years, your own pigment can no longer handle the strength of the ultraviolet rays, also contributing to the increase in melanoma (Chickasaws T, Kodak K, Amounts J, Takeaway S). With all of the new Information and studies available to today there Is no reason to doubt the importance of wearing sunscreen whenever you are exposed to the sun for extended periods of time. How to cite Unit case study, Free Case study samples

Introduction myself free essay sample

Book review of Uncommon Super Bowl winning coach and author Tony Dungy reflects on what it takes to achieve significance in life in his book titled Uncommon. He is looked to by many as the epitome of the success and significance that is highly valued in our culture from the dominance of athleticism in society. In his book he gives examples of young men who are trying to achieve significance through football and all that goes with a professional athletic career, such as money, power, and a celebrity status.Tony Dungy has had all of that, but he passionately believes that there is a different path to significance, a path characterized by attitudes, ambitions, and loyalties that is rewarding in the end. Uncommon reveals lessons on achieving a meaning in life that the coach has learned from his parents, his athletic and coaching career, his mentors, and his experiences with God. We will write a custom essay sample on Uncommon or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page A big focus of Dungy’s book tells what it means to be a man in a culture that is losing chivalry and respect towards others.The book is filled with references from Scripture on many of its pages, and also includes quotes from authors and famous figures. As you read you can tell that Dungy tries to use his fame to communicate about life and how to live it. He tells stories without sounding as if he is preaching to his readers. Its tone is gentle, and reads much like a conversation with a friend. The primary audience of these messages is men, especially young men and young fathers. Dungy focuses on a wide variety of topics including subjects not talked about very often.In it, he talks about some of his most painful tragedies and greatest victories. With chapters on failure, sex, the treatment of women, and respecting others, Uncommon has little in common with most football books. There are many interesting insights into various events in the last several years for football fans. He talks about the hiring of Mike Tomlin, and the role Dungy played in Tomlins hiring in Pittsburgh. Tony reveals how devastating certain losses were for him, such as the 41-0 loss to the Jets and the 2005 loss to the Steelers in the playoffs.He also explained in detail his decision to move his family to Tampa last year, while he continued to work in Indianapolis. He went into great detail about the whys and hows of the decision, as well as revealing that it was something his own father had to do for a time while he was growing up. The biggest insight you can gain about Tony Dungy from reading this book is to understand his decision to walk away from football. He loves it, and loves coaching. He has said many times that he doesnt feel tired or burnt out, he just has more important things to do. This book reads as if Dungy is saying, Im famous and influential.What are the most important things God would want me to say to the men of America? He then went out and wrote those things down. It was interesting to read as Dungy handled certain aspects of a changing attitude with his players. His discussion of the respect my ethics was fun to read. Uncommon discusses the mistakes and regrets of Dungy. He uses his failures and disappointments to serve as lessons and encouragements to himself and others around him. At the end of the book, there is sort of a question and answer section dealing with the topics of the book.It is one of the most interesting parts of the book in my opinion. If you want to know what is important to Tony Dungy, what he lives for, what hed die for, and what he quit coaching for, this book is for you. A lot of people think Tony Dungy made a bad choice to walk away from the NFL to do work with troubled kids and convicts. Ultimately, Tony Dungy did what was best for him and that’s the matter that he conveys in this book. I would definitely recommend this book for anyone trying to learn more about themselves, God, or even just to get a better perspective on life.

The Staffing Problems at British Airways (BA)

Abstract This paper focuses on a case study of the staffing problems at British Airways (BA) as an illustration of a service-oriented company that faces modern-day problems of employee opposition to downsizing. The paper uses online questionnaires as the main data collection tool to sample the views of ten company employees who work in British Airways (BA). Comprehensively, this paper acknowledges that BA has maintained a good relationship with most of its stakeholders, except for its employees.Advertising We will write a custom case study sample on The Staffing Problems at British Airways (BA) specifically for you for only $16.05 $11/page Learn More Therefore, this paper proposes that BA should adopt an open communication strategy to improve its relationship with its employees. Similarly, this paper recommends that BA should uphold stakeholder engagement as the main solutions to the periodic industrial actions it faces. This way, the company can improve its competitiveness in service provision and maintain its leadership in the aviation sector. Introduction British Airways (BA) Company is the national flight carrier of the United Kingdom (UK). BA operates under the banner of the One World Alliance and under its parent company – International Airlines group (Cole, 2003). The parent company lists in the London Stock exchange (Cole, 2003). So far, BA flies to more than 160 destinations around the world (Melville, 2011). Its presence manifests in Europe, Asia, North America, Africa, and other parts of the world (however, its main hub is in London) (Melville, 2011). Based on its fleet size, BA is among the largest airline companies in the world. Moreover, besides Easy Jet Company, BA is the largest airline company in the UK, in terms of its passenger numbers (Cole, 2003). BA offers a variety of services including engineering and cargo transportation. However, passenger service is its main business focus. Since its privatization, BA has been a phenomenal success in the provision of passenger services. The company’s privatization helped the organization to move from a loss-making entity to a profitable enterprise. An increase in the organization’s turnover, operating profits, and earnings per share characterized the swift transition of the company into a profit-making entity. The volumes of passengers have also more than quadrupled in the past decade (Melville, 2011). Nonetheless, underlying BA’s success is a growing dispute between the company’s management and its workers. The fiercely competitive aviation sector also threatens the sustainability of the company’s service. Indeed, low-cost airlines considerably erode BA’s market share through effective pricing and the provision of quality services.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More On one hand, BA’s has been forced to improve its customer services by nurturing long-term relationships with its customers, but this move has been undermined by several factors. Staffing problems and a demoralized workforce highlights some of the problems that affect the company’s goal of maintaining its industry leadership. Defining the Problem For most parts of the years 2010 and 2011, British Airways experienced several industrial actions from its workers (Werdigier, 2010). The workers demanded higher pay and better working conditions. BA was however hesitant to do so, after citing significant hikes in operating costs and an unstable business environment as its reasons for rejecting the demands of the workers. Besides the rising costs of operations and the unstable business environment, British Airways also suffered from an increasingly fragile British economy, characterized by high unemployment rates and a weakening consumer spending power (Werdigier, 2010). The sheer extent of a serious British Airways strike worried many analysts who feared that such an eventuality might cause more fragility of the country’s economy (Werdigier, 2010). This happened. Broadly, the BA strike involved a dispute between the company’s staff (through their union) and managers of the airline company. The union accused the airline’s management of bullying and harassing its workers. For example, in 2010, the airline’s management decided to withdraw cabin benefits of the workers. Most of the employees considered this move as bullish and went on strike. In fact, for the period of the strike, the company threatened most of the workers with job termination and the withdrawal of fringe benefits (Melville, 2011). Consequently, most of the workers believed that the airline’s management was out to gag some of its workers and cripple the worker’s union. The strikes caused significant losses for the company because BA was still experiencing the effects of fie rce competition and rising costs of operation. The strike affected BA’s operations at different levels because customers reported significant delays in flight operations and lack of baggage services. The check-in staff was also not on duty, thereby affecting the company’s sales. In some major airports around Europe, the strike affected the airline’s operations for more than 24 hours. For example, the strikes affected Heathrow, Gatwick, Birmingham, Manchester and Glasgow airports with significant delays of up to 24 hours (Smith, 2012).Advertising We will write a custom case study sample on The Staffing Problems at British Airways (BA) specifically for you for only $16.05 $11/page Learn More In fact, at Heathrow alone, the company cancelled more than 150 flights (Smith, 2012). At Gatwick airport, the strikes caused the cancellations of more than 45 flights (Smith, 2012). The effect of the strike was so severe that the company had to c ancel more than 1,100 flights out of a possible 1,900 flights that the company scheduled to do within the strike period (Smith, 2012). Moreover, even as the strike continued, periodic collapses in negotiations between the workers and the airline managers occurred. Analysts say that for the period that the airline company witnessed the industrial action, the company incurred more than 264 million Euros in losses (Werdigier, 2010). Similarly, during the strike, the airline’s brand suffered a significant dent in its image after customers shunned BA and decided to book flights with its competitors. As the strike continued, its spillover effects started to be felt by other airlines as well. This standoff caused many analysts to fear for the airline’s future, especially as the competition in the airline sector grew fierce, and the costs of operations continued to rise (Smith, 2012). The 2010 industrial action witnessed at BA has not had a long-term solution. In fact, the ind ustrial action is not the first in the company because a similar strike in 1997 occurred after workers complained about managerial insensitivity to the plight of the workers (Smith, 2012). While BA’s managers solved the 2010 strike, the threat of a new strike is always not far away from reality. For example, BA recently collaborated with a Spanish airline company, Iberia airlines, as part of its expansion plan. However, since the merger has not been profitable for the company, BA considers restructuring the company to make it leaner and more efficient (WSN, 2012). Unfortunately, this strategy requires the company to dismiss hundreds of workers. This has been the latest battlefront for BA and its workers because the workers are threatening the company with more industrial action if it intends to proceed with its plans. Therefore, BA faces a tougher future as it is involved in a fierce battle with its workers, who oppose its restructuring plan. Tools used for Data Collection Th e main data collection method was the online questionnaire. Ten BA employees received the questionnaires. We gathered the data as a survey to understand the opinions regarding the human resource issues at British Airways and their possible solutions.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The unavailability of some respondents for a face-to-face interview informed the selection of the online questionnaire as the main data collection tool. Indeed, online questionnaires transcend geographic boundaries that would prevent a face-to-face meeting with the respondents (McDonald, 2003). Moreover, the use of the online questionnaires provided a cheaper approach of data collection because of the simplicity in administering them. Certainly, the respondents easily keyed their opinions through the online questionnaires without having to meet with the researcher in person. Therefore, there were no travelling and printing costs incurred. Another motivation of adopting the online questionnaire was the limited probability of errors occurring in the data collection method (McDonald, 2003). A comprehensive regulation of the online questionnaire occurred through a data input software that disallowed the input of â€Å"unacceptable† information. Moreover, in some instances, the re spondents had to select their answers from a series of available choices. This option created a lot of flexibility in the collection of data because answers displayed through check boxes, pull-down menus, pop-up menus, help screens and sub-menus. The use of the online questionnaires also enabled an easy and prompt review of the participants’ responses because it was easy to get information from the respondents (promptly) without waiting for the physical delivery of the questionnaires (McDonald, 2003). Furthermore, since the data collection process occurred through a central database, the data analysis process was also faster than physical questionnaires. It was therefore easy to understand the views of the respondents because their answers were more direct. The use of the online questionnaire often poses significant challenges in data collection, but most of these challenges did not occur in the research. For example, McDonald (2003) says that online questionnaires normally h ave a low response rate when researchers use them in areas that do not have an internet connection. However, all the respondents who were involved in this study had a working internet connection in their offices. It was therefore easy to avoid this challenge. McDonald (2003) also says that online questionnaires have a bias towards young people and have a lower reception to their completion. These challenges were equally avoided because the respondents were young people aged 40 years and below. Moreover, they did not exude any hesitation to participate in the study or to use online questionnaires. Analysis of Data Gathered The biggest issue identified by the BA workers sampled included managerial insensitivity. Many of the respondents believed that the company’s management was running the company single-handedly without considering their thoughts. When the respondents stated their greatest grievance in the company, they affirmed that managerial insensitivity, coupled with poor pay and bad working conditions were their main concerns. As seen from the graph below, managerial concerns formed the greatest grievance of the workers (60%), followed by bad working conditions (21%) and poor pay (19%) in that order. Many respondents therefore believed that their managers were largely arrogant and insensitive to their plights as workers. The withdrawal of some of their fringe benefits was also an issue of serious concern for most of the workers. The lack of job security and the uncertainty that prevailed in the workplace also stood out as serious concerns for the workers. The workers were therefore not sure about their employment status in the workplace because the fear that they would lose their jobs always lingered over their work. One respondent said that the company intends to dismiss about a quarter of their workforce without any consideration to the welfare of the workers, or any proper notice for such actions. Another respondent said that the company intende d to reduce workers’ pay by about 25%-30% without any consideration to the prevailing financial hardships that most workers faced. This uncertainty demoralized them and prevented them from fully engaging in their duties. They therefore lacked enough focus to dedicate their services to the company. The main indicator of this lack of employee commitment was the low level of customer satisfaction with the services of the company. The employees no longer experienced the need to satisfy their customers because they lacked the commitment to do their job well. One person said, with the fear that they would no longer be part of the company; they could no longer devote all their energies to the company’s activities. When the respondents suggested what the mangers could do to alleviate their problems, many of the respondents answered that the managers should demonstrate empathy and concern for the plight of the workers. Other respondents said that the company’s management should adopt more consultative approaches when formulating their decisions, so that whatever decisions they came up with, demonstrate the input of all the parties involved. However, there was the unwillingness of the respondents to appreciate the factors that led the managers to make their decisions. More specifically, the respondents did not understand the external and internal factors that were privy to the managers, which forced them to make the decisions that they did. Moreover, the workers did not refer to the competitive pressures and the growth of competitive forces that forced the company to make hard decisions about its staffing problem. The workers therefore never appreciated that the company had to be more efficient and leaner to make more profit and compete with other airline companies in the industry. When the respondents stated who would better solve their problems (between the managers and the union) an almost equally opinionated response highlighted the potential fo r the worker’s union and the company’s management to solve the company’s problem. As seen from the above pie chart, 49% of the respondents said that the union should continue to pressure the company’s management for better working conditions, while 51% believed that the managers had the sole discretion of solving their problems (better than the unions would do). Broadly, the employees believed that the union’s role was mainly to advance their agenda to the management, but the management had the mandate to solve their issues. Indeed, there was a clear understanding that the union did a good job to organize the workers and formulate a collective bargaining agreement with the company’s management. The role of the union could however not be undermined because without their opinions in the negotiations, the workers would not stand a chance of effectively receiving a favorable response from the company’s management. Therefore, through such an understanding, the employees believed that the union’s input was instrumental in the decision-making process. Therefore, the solutions to the staffing issues had to mirror the union’s input. When the respondents explained if their industrial actions were effective in advancing their plight, all of them answered affirmatively. In fact, most of the workers believed that this strategy was the only â€Å"language† that the managers understood. WSN (2012) said that during the 2010 strike, the industrial action cost the company about 7,000,000 Euros, daily. For most companies, such (daily) losses would be significant enough to warrant a careful reconsideration of the plight of workers. Nonetheless, so far, the company has made some effort to open its communication policies to include the trade union, but such efforts are still insufficient. For example, a planned exercise to dismiss more than 400 cabin crew has been ongoing because BA’s management has tried to engage with the workers’ union about this plan to no avail (Melville, 2011). So far, the company is facing a situation where the union demands that the management should only dismiss workers who are unwilling to work for the company (Melville, 2011). Therefore, the union would oppose any attempts by the company to dismiss workers who are still willing to retain their jobs. Such hard-line positions require a well-thought approach to solving them. Conclusion and Recommendations Stakeholder Involvement The importance of companies to maintain a good relationship with their stakeholders cannot be overemphasized. This is because stakeholders support most company activities, and without their support, organizations would seize to exist. BA has managed to maintain a good relationship with most of its stakeholders (Werdigier, 2010). For example, suppliers have provided the company with crucial goods and services that support the organization’s activities. Indeed, since the c ompany is a service-centered company, BA buys many goods from its suppliers, including food for its customers and fuel to power its airplanes (Werdigier, 2010). The company’s suppliers are always keen on nurturing a good relationship with the company because as BA expands, they will also expand and enjoy greater profits. Some of the company’s main suppliers are Boeing and Airbus because both companies manufacture airplanes and sell them to the company. Both companies therefore have a big stake in the London-based organization (Werdigier, 2010). Creditors also surface as an important stakeholder for BA because most of them are interested in receiving regular and periodic payments. They need to know that the company can pay its debts on time, so that they can lend the company more money to make more profit. Such stakeholders are more interested in the financial performance of the enterprise (Werdigier, 2010). Therefore, BA’s creditors would be more concerned with the company’s profitability, cash flow, balance sheet and the likes. According to the context of this paper, employees are the main stakeholders for BA. Employees are normally interested in the company’s activities because it provides them with an income and a livelihood. Besides this advantage, workers are interested in the company’s activities because it provides them with fringe benefits and an opportunity for advancing their careers. However, BA has failed to understand the role of its employees in the company’s decision-making process. Consequently, it has failed to include all stakeholders in its decision-making process. Some of the sampled respondents mirror this weakness because some of them feel isolated and vulnerable to managerial excesses. They also feel that most of the company decisions do not reflect employee input. The importance of stakeholder engagement at BA cannot be overemphasized because the management needs to realize that it needs to consider the inputs of everybody that it influences through its decisions (Welch, 2011). Stakeholder engagement may offer the company a good opportunity for aligning its operations with the needs of the employees and the organization. Through this process, the company will also find it easier to improve stakeholder value and improve the company’s long-term sustainability. Welch (2011) says proponents of stakeholder engagement intend to encourage organizations to exploit the opportunities of full stakeholder engagement that is associated with the process. Through this engagement, Welch (2011) says that BA may find it easy to enjoy an employee buy-in. Moreover, such a strategy may improve the motivation of the workers, thereby improving the company’s overall productivity. This way, the company may also improve its services and improve customer satisfaction. In fact, BA has long suffered from the lack of customer satisfaction, which has also significantly eroded its pr ofitability from low sales. The improvement of these organizational functions will also lead to the improvement of the company’s competitive standing. Such a development will be an important addition to the company’s brand because BA continues to face stiff competition in a fiercely competitive aviation sector. At the same time, the company will be introducing new and procedural changes to the company’s operations. Better Communication Based on the analysis of BA’s internal and external environments, there is a clear understanding that the company’s management faces tough choices regarding the maintenance of the company’s long-term sustainability (profitability) and keeping its employees happy. While the company may not have the power to change its external environment (which influence its decision-making process), it needs to do more work to make its employees understand the prevailing market conditions that influence their decisions. For e xample, increased competition is a significant challenge for the company because it threatens its long-term sustainability. The company is helpless to such forces. Similarly, the rising cost of operation is also a significant challenge for the company because it erodes the company’s profitability. Issues like rising fuel costs are equally beyond the company’s control. BA’s management therefore needs to communicate such challenges to the employees, better than it has done in the past. Relatively, the main problem that arises throughout the analysis of this paper is the presence of a closed system of communication between the company and its employees. The communication mainly seems to be a top-down approach, where the company communicates managerial decisions â€Å"down† to the employees, without their participation. While a top-down communication channel may be undesirable for the company, BA’s decision to make the company more efficient by reducin g its workforce is not new to modern-day companies. Indeed, many companies have downsized their workforce without much opposition from workers’ unions. In fact, in the last two decades, most major companies in the world have downsized their workforce (Strain, 2013). For example, HSBC holding (an international banking and financial services) has downsized its workforce without widespread public opposition. The company dismissed more than 5,000 employees, in 2011, and it intends to lay off more workers in the future. Another company that has adopted BA’s downsizing strategy is General Motors (American car automaker). Necessitated by a drop in sales, the company’s management had to dismiss more than 75,000 – 100,000 workers (Strain, 2013). Interestingly the company dismissed the workers between 2008 – 2010 when BA wanted to reduce the workers’ fringe benefits and salaries. Examples of other major companies that have downsized exist. Therefore, compared to BA, other multinational companies have dismissed more workers that BA intends to do. While there is a danger in generalizing the managerial decisions of different companies, across varied industries, the above analysis shows that there is no strange difference in what BA intends to do and what other companies have done. Communication is the only difference that exists for BA and other companies (Powis, 2012). BA needs to adopt an open strategy of communication because the current communication strategy is uncomfortable and unproductive for everyone. While many people may identify different reasons for the ideological differences between the worker’s union and the management, it is important that BA’s managers do not allow past disagreements with the workers to influence its future decisions (Powis, 2012). So far, past animosity between the union and the management seems to overshadow future company operations. The company needs to mitigate this concern by e mbracing an open and clear communication channel with the employees, to build a more productive environment for everyone in the organization (Powis, 2012). Furthermore, the company also needs to demonstrate that it is proactive in solving employee issues. Indeed, as the workers said, the greatest responsibility for solving the company’s problems rest with the management and not the workers, or their unions. References Cole, G. (2003). Strategic Management: Theory and Practice. London: Cengage Learning EMEA. Melville, T. (2011). British Airways Plans to Cut 400 Cabin Crew Jobs. Web. McDonald, H. (2003). A comparison of online and postal data collection methods in marketing research. Marketing Intelligence Planning, 21(2), 85-95. Powis, A. (2012). A journey to award-winning employee engagement. Human  Resource Management International Digest, 20(5), 31 – 34. Smith, J. (2012). Travel Tourism: AS Level for OCR : GCE AS Level Double  Award. London: Heinemann. Strain, M. (2013). Examples of Downsizing in the Business World. Web. Welch, M. (2011). The evolution of the employee engagement concept: communication implications. Corporate Communications: An International  Journal, 16(4), 328 – 346. Werdigier, J. (2010). British Airways Strike Effect Disputed. Web. WSN. (2012). BA Owner Faces Strike Threat Over Job Cuts. Web. This case study on The Staffing Problems at British Airways (BA) was written and submitted by user Perla V. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

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